Return/Refund Policy

Return & Exchange Policy

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we're unable to offer a refund or exchange.

We do not offer price adjustments on orders that have already shipped.

Eligibility for Returns
To qualify for a return, your item must be:

• Unworn and in the same condition you received it
• In its original packaging with original tags attached

Items returned damaged, worn, or without original packaging/tags will not be eligible for a refund or exchange.

Non-Returnable Items
Intimates, underclothing, and final sale items cannot be refunded. Any item purchased at a 20% discount or greater is considered final sale.

All returns must be authorized in advance. Return/exchange shipping costs are the customer's responsibility, except in cases where the wrong item was shipped or the item arrived damaged.

Refunds
Once we receive and inspect your return, we'll email you to confirm receipt and let you know whether your refund has been approved or rejected. Approved refunds are credited to your original payment method; processing time varies by bank.

Exchanges
Exchanges are available for eligible items.

Order Updates, Returns & Claims
Order updates are possible if made within 1 hour after placing your order. You are able to change shipping address, apply discount code, cancel order, or edit items. You can check order status, start a return, or file a claim anytime through our Customer Portal.

Important

• We are not liable for orders shipped to an incorrect address entered at checkout.
• If tracking shows a package as "delivered" but you did not receive it, we will file a claim with the shipping carrier. Once the carrier confirms delivery, we are no longer liable.
• We are not responsible for returns lost or damaged in transit — we strongly recommend using a trackable shipping service.
• Please do not send items back to the manufacturer.

Return Address:
Millennium Shoes Inc.
234 W Manchester Blvd
Inglewood, CA 90301
United States